Symptom
- Search functionality fails to return results for keywords such as "Item," "Class," or "User" when using the LMS connection in Story Reporting.
- Learning schemas are listed, but the search box does not display any results.
- The issue is isolated to LMS schemas; other connection function as expected.
Environment
- SAP SuccessFactors HCM Suite
- Analytics & Reporting (Ad Hoc, YouCalc, ORD)
- Story Reports
- Query Designer - Filter, Calculated Column, Params
- Story Reports
- Analytics & Reporting (Ad Hoc, YouCalc, ORD)
Reproducing the Issue
- Log in to the system.
- Navigate to the Report Centre.
- Create a new Story.
- Select the LMS connection.
- Attempt to search for keywords such as "Item," "Class," or "User" in the schema search box.
- Observe that no results are listed.
Cause
The problem stems from the metadata persisted in the server used for LMS Schema searches.
Resolution
Apply the below solution if you have a Partner, with access to Provisioning:
- Navigate to Provisioning.
- Access "Configurations for Story Reports."
- Perform the "Refresh LMS Reporting Metadata" job.
- Test the schema search functionality after a couple of hours to confirm resolution.
If you do not have a partner, kindly file a Case with component LOD-SF-ANA-SAC, and SAP Support will assist with executing the "Refresh LMS Reporting Metadata" job.
See Also
Keywords
schema search, LMS, story reporting, metadata refresh, query designer, search box issue, learning schemas, SAP Fiori, SAP SuccessFactors, available data , KBA , LOD-SF-ANA-SAC-QDS , Query Designer - Filter, Calculated Column, Params , LOD-SF-ANA-SAC , Stories in People Analytics , Problem
Product
SAP SuccessFactors Platform all versions
SAP Knowledge Base Article - Public