Symptom
CA Tax Return form has allowed an incorrect value
Environment
SAP SuccessFactors Onboarding
Cause
Missed Defect:
- The Engineering Team reviewed and checked the 2025 code for the basic personal amount for the TD1 form. They see validation(regular expression) exists to limit the value to less than 16,129.
- Since the system did not limit the value to 16,129, they have confirmed it is a defect.
- This was missed since issue was never reported by customers.
Resolution
WORKAROUND:
Since all forms being generated now in the system has the 2026 forms
At this time, since the 2025 CA Tax Credit Return can no longer be generated, the only workaround for the affected candidates would be via pen/paper correction:
- Download the form via Manage Documents
- Correct the value via pen and paper
- Input a comment on the form why it was corrected e.g. technical issues, incorrect amount entered
- Re-upload the form for the users
Keywords
CA_TD1_2025_V1, CA TD1, Basic Personal Amount, Canada Compliance, Compliance, TD1, Tax Credit Return form, 2025 Tax Credit Returns, Country Compliance, $16,129.00, form, OBX, Onboarding , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
SAP SuccessFactors Onboarding 2511
SAP Knowledge Base Article - Public