3716102 - Issue with the Payment Method dropdown under Payment Information portlet that is associated with Customized Pay Type

The Payment Method field is a generic object associated with Customized Pay Type. However, when the Main Payment Method is deleted and an existing Customized Pay Type is updated to Main Payment Method, the system bypasses the association logic. As a result, the dropdown displays all available Payment Method values instead of only the values associated with the selected Customized Pay Type.

• SAP SuccessFactors Employee Central
• SAP SuccessFactors HXM Suite

Step 1: Navigate to Payment Information Portlet under Personal Information.

Step 2: Ensure the employee has the following records effective on a specific date:

• Main Payment Method (0) with Payment Method Direct Deposit Payroll (09)
• Customized Pay Type Travel & Expenses (9A) with Payment Method AP CHECK (10)

Step 3: Click Insert New Record or Edit.

Step 4: Delete the Main Payment Method (0) record and update the existing Customized Pay Type – Travel & Expenses (9A) to Main Payment Method (0).

Step 5: Check the Payment Method dropdown.

→ The dropdown displays all Payment Method values instead of only the associated ones.

Fix is ready to be deployed in 1H2026. Workaround is that user will delete the unwanted record first and save, edit again then add/edit the existing data.

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Payment Information, Pay Type, customized pay type, association, main payment method, ECT-267644 , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , Problem