SAP Knowledge Base Article - Public

3716103 - Unable to view or add rating in Custom Trend card in Latest People Profile

Symptom

Only older ratings are displayed in the Custom Trend card within the Latest People Profile. Newly created rating entries are saved successfully; however, they do not appear on the portlet.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors Employee Profile
  • SAP SuccessFactors Performance Management

Reproducing the Issue

  1. On Performance and Goals category
  2. Go to the sysOverallCustom1/sysOverallCustom2 card
  3. Click create rating
  4. Select the rating and click create
  5. The rating is saved but still screen shows "There’s nothing to show yet. When there is, you’ll see it here." However information appears on the Legacy People Profile and in the Export Extended User Information file.

 

Cause

Configuration issue.

Resolution

In the Latest People Profile For Custom Trend elements (sysOverallCustom1 and sysOverallCustom2) the fields max and min are required to be enabled for the newly created rating items to be displayed correctly.
 
 
Note: if you do not wish the fields to be displayed in the card, set the visibility to None.

 
For existing rating items to be displayed, please enable the below two settings in Configure latest people profile > Performance and Goals > Trend Information:
  • Display "Unrated" ratings
  • Display "Too New To Rate" ratings

See Also

Keywords

INC19948710, latest people profile, PPX, trend information, custom trend, sysOverallCustom1, sysOverallCustom2, unable, not able, not appear, not appearing, save, ratings, rating, Performance and Goals, PM, performance, goals, Display "Unrated" ratings, Display "Too New To Rate" ratings, content configuration, max, min, Export Extended User Information, There’s nothing to show yet. When there is you’ll see it here, enabled, required field, trend block , KBA , LOD-SF-EP-TRD , Trend Elements , LOD-SF-PM-POD , Home Page, Pods and Portlets, To Do List , Problem

Product

SAP SuccessFactors Employee Central 2511 ; SAP SuccessFactors HCM Suite all versions

Attachments

sysOverallCustom1_display.png