Symptom
When trying to run the Class connector in LMS, it is throwing the below error:
Scheduled Offering item details doesn't match with provided item details.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Upload the connector file to the SFTP>
- Access Learning Administration>
- Go to System Administration> Connectors> Class Connector>
- Schedule the connector to run>
- After the connector runs, click View Results> View Details>
- The exception is displayed.
Cause
The value included in the feed file for the class connector for field COL_NUM99_VAL, belongs to some other item and not the item mentioned in the feed file.
Resolution
This is because the COL_NUM99_VAL of the affected item entity is duplicated with another Class's Legacy ID/COL_NUM99_VAL.
In order to fix the issue, please validate the Custom field Value 99 for the respective item in the feed file. To do this, follow the below steps:
- Navigate to Learning Activities>Classes>
- Click on Add/Remove Criteria and select Custom field 99
- Delete the "Start Date After" field
- Do a blank search with the COL_NUM99_VAL value from the feed file. In other words, if your class connector feed file has "21" as the value for "COL_NUM99_VAL", search for 21 in this screen.
- You will get the corresponding class/item details.
- Correct the feed file with these item details.
- Rerun the connector
Keywords
Scheduled Offering item details doesn't match with provided item details., class connector, COL_NUM99_VAL, class, item custom column 99 , KBA , LOD-SF-LMS-CON , Connectors , LOD-SF-LMS-SCH , Class - Scheduled Offerings , LOD-SF-LMS-ITE , Items , Problem
SAP Knowledge Base Article - Public