3716906 - Payment advice email triggered for reversed payment documents

When a payment document is reversed, the system automatically creates and triggers a 'Payment Advice' email for the reversal document. The 'Payment Advice' is sent even though the reversed document does not represent a valid outgoing or incoming payment to the business partner.

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SAP S/4HANA Cloud Public Edition

This is a known limitation.

As a Workaround

1. The main functionality of job template 'Send Scheduled payment advice to payees' is to fetch the output requests with status 'To be output' and sent out.
2. For the email output request with status 'To be output', find it via app 'Manage Automatic Payments'.
   
3. Open the Manage Output Items app.
4. Enter the following filters:
   • Application Object Type = FFO_PAYM_ADV
   • Status = To Be Output
   • Channel = Email
     
     
5. Identify the output request created for the reversal document.
6. Select the item and choose Retry.
7. The status changes from 'To Be Output' to 'In Preparation'.

Output requests with status 'In Preparation' are not picked up by the job template 'Send Scheduled Payment Advice to Payees', and therefore the email will not be sent.

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