3716973 - Daily Knowledge Base Synchronization job is not running/executing

"Enable Daily Knowledge Base Synchronization" is activated and scheduled for execution at anytime, but the job does not run.

SAP CPQ

1. Navigate to Setup
2. Select Providers
3. Choose SAP Integrations
4. Access SAP Variant Configuration and Pricing Provider Settings
5. Open Knowledge Base Synchronization Settings
6. Enable Daily Knowledge Base Synchronization
7. Observe that Sync does not execute at scheduled time.

Possible causes:

• Wrong domain name in KbSyncDomainMapping table due to faulty migration.

OR

• Tenant was copied from another environment and with it row in KbSyncDomainMapping was copied as well.

Create a Support ticket as internal teams need to check if the issue is cause by an incorrect domain name, and reference this KBA.

• Refer to: Knowledge Base Synchronization Settings
• Refer to: SAP Note 3295855 - Knowledge Base Manual Synchronization does not work
• Refer to: SAP Note 3393324 - Setting the CPQ CPS synchronization more than once per day
• Refer to: SAP Note 3667216 - Delete statement conflict with reference constraint during knowledge base synchronization

Daily, Knowledge Base Synchronization, CPQ, KbSyncDomainMapping table, Recurring Job, Synchronization Settings, Variant Configuration, Pricing Provider Settings , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed