3717369 - Update Email ID and Delete Old Worker ID in SAP S/4HANA Public Cloud Edition

• The email ID in the locked account associated with the old Worker ID cannot be updated directly due to entry source restrictions via SOAP API.
• The old Worker ID remains active, causing potential synchronization issues.
• The email field is not editable in Manage Workforce.

SAP S/4HANA Public Cloud Edition

1. Attempt to update the email ID in the locked account associated with the old Worker ID using Manage Workforce.
2. Observe that the email field is not editable due to entry source restrictions via SOAP API.

The email field in the locked account is restricted from editing because the entry source is via SOAP API.

1. Update the email ID in the locked account associated with the old Worker ID to a dummy email ID (e.g., dummy.com) using SOAP API.
2. Terminate or delete the old Worker ID using the ILM process. Refer to the SAP Community blog for scheduling an ILM job: How to schedule an ILM job for deleting employee d... - SAP Community 

How to schedule an ILM job for deleting employee d... - SAP Community

email update, locked account, worker id deletion, s/4hana cloud, workforce integration, SOAP API restriction, ILM process, dummy email, synchronization issues, manage workforce , KBA , CA-WFD-INT , S/4HANA Cloud Workforce Domain Integration , Problem