3717540 - SuccessFactors License count discrepancy after user deactivation

• License count discrepancy between SuccessFactors and the SAP for Me license utilizations dashboard. 
• Users are inactive in the system, but the license count is not reduced in SAP for Me.
• The Employee Export file and the active user report in SuccessFactors shows the correct number of users, but the SAP for Me dashboard is not updated.

SAP SuccessFactors HCM Suite

1. Inactive users in SuccessFactors to reduce the license utilization
2. Confirm via the active user report or Employee Export that the number of active users is reduced in the system
3. However the SAP for Me license utilizations dashboard is still showing the old values

The internal license dashboard team confirmed that the system only receives the user data on a weekly basis, so the license numbers on the SAP for Me page only update accordingly.

Please wait some days for the dashboard on SAP for Me to update, as it could take a week to show the updated, accurate data.

KBA 2088188 - SAP SuccessFactors License Utilization

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