SAP Knowledge Base Article - Preview

3717558 - SAP CC Cockpit Error - Your browser can't communicate with the Web server. Please try again or contact the IT administrator of this server system.

Symptom

Upon launching the SAP Convergent Charging Cockpit app, an Error pop up shows up:

Your browser can’t communicate with the Web server.
Please try again or contact the IT administrator.



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Environment

SAP Convergent Charging 2023 FPS 3 (SAP CC 2023 FPS3) and later versions

Product

SAP Convergent Charging 2023 ; SAP Convergent Charging 2025

Keywords

http.session.state.poll, http.session.state.timeout, network latency, timeout , KBA , IS-CC , Convergent Charging , Known Error

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