3717584 - Error “The user doesn't exist” when changing Login Name letter case in Manage Login Accounts

Although the user is searchable, active, and editable in Manage Login Accounts, an error message is triggered when attempting to update the Login Name by changing only the letter case (for example, from uppercase to lowercase).

When saving the change, the system displays the following error message:

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors HCM Suite

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