3717601 - Vertical NEED HELP? button/arrow/tab intermittently appearing for user in SuccessFactors

• NEED HELP? tab appears for the user in some SuccessFactors pages right side.
• This is intermittent: some times it appears and sometimes not.
• The behavior is experienced in all browsers

Image/data in this Guide is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HCM Suite

1. Login to SuccessFactors
2. Notice that there is a Vertical NEED HELP? button/arrow/tab on the page right side.

The vertical “NEED HELP?” tab isn’t part of SuccessFactors application itself and is not part of any SAP product.

This tab may be mistakenly understood as being WalkMe, which shows a '?' icon in SuccessFactors instance header.

WalkMe is an AI-powered digital adoption platform owned by SAP. This integration introduces free embedded smart walkthroughs and guided tours across various modules, delivering step-by-step assistance tailored to users in different roles. See more in our Community - WalkMe Now Available in SAP SuccessFactors : A New Era of Digital Adoption.

This is a custom integration set up.

Customers should contact the external vendors or the internal IT team responsible for the custom setup to address the issue.

• SAP Community - WalkMe Now Available in SAP SuccessFactors : A New Era of Digital Adoption
• KBA 2788698 - WalkMe for SAP SuccessFactors HCM

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