3717630 - Error - java.lang.NullPointerException: Cannot invoke "String.length()" because "s" is null

When suppliers are invited and have submitted the external questionnaire, the registration status does not update to Pending Approval and remains in In Registration.

Error message observe as below.

java.lang.NullPointerException: Cannot invoke 'String.length()' because 's' is null

at javax.mail.internet.MimeUtility.checkAscii(MimeUtility.java:1475)

at javax.mail.internet.MimeUtility.encodeWord(MimeUtility.java:720)

at javax.mail.internet.MimeUtility.encodeText(MimeUtility.java:527)

at ariba.collaborate.core.HtmlEmailMessage.createMimeMessage(HtmlEmailMessage.java:172)

at ariba.collaborate.core.EmailMessage.send(EmailMessage.java:2680)

at ariba.collaborate.core.action.EmailNotification.fire(EmailNotification.java:157)

at ariba.base.fields.Trigger.fire(Trigger.java:173)

at ariba.base.core.BaseObject.fireTrigger(BaseObject.java:6827)

at ariba.base.core.BaseObject.doFireTriggers(BaseObject.java:6673)

at ariba.base.core.BaseObject.fireTriggers(BaseObject.java:6565)

at ariba.collaborate.core.action.EmailNotification.sendMailToSingleUser(EmailNotification.java:960) ...

at ariba.collaborate.core.TaskApprovable.sendMail(TaskApprovable.java:2104) ...

supplier registration, in registration, pending approval, questionnaire submission, null pointer exception, content missing, email templates, production realm, SM administration, String.length, NullPointerException , KBA , BNS-ARI-SLP-REG-PRO , Project Issues , Problem