SAP Knowledge Base Article - Preview

3718001 - Ask HR Agent's Actual Name was Displayed Instead of "hr agent" in Automated Email Notifications

Symptom

Ask HR Agent's actual name is displayed in AskHR for some users in Automated Email Notifications despite the Service Center Configuration object being set to hide the agent name and necessary permissions being granted.


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Environment

SAP SuccessFactors HCM Suite

  • Ask HR - Employee Central Service Center (ECSC)

Product

SAP SuccessFactors HCM Suite 2511

Keywords

HR Agent Name, Automated Email Notifications, Hide agent name, masking logic, AskHR, service center configuration, email conversations, ECSC , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , Problem

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