Symptom
- Error message "You were not automatically logged on to the remote data source. Please ask your administrator to verify the OAuth configuration. " would appear after accessing the direct live datasphere story
- When accessing the direct live datasphere story, the authentication popup may be stuck at https://assets.sapanalytics.cloud/production/oauth/pkce-redirect.html?code=
- In console log, error message "Failed to fetch data (Correlation Id: undefined), devMessage: Error [IOLayer]: (#1018) AUTHENTICATION_TIMEOUT
Error [Protocol]: (#73) No response object given, clientStatusCode: 1018, serverStatusCode: 0" could be found out
Environment
- SAP Analytics Cloud 2026.2.5
Reproducing the Issue
- Log onto SAC
- Access the direct live data connection to Datasphere story
- Observe that the authentication popup would hang on custom IdP logon URL or https://assets.sapanalytics.cloud/production/oauth/pkce-redirect.html?code=
- After waiting for a while, the above authentication popup would disappear and the error message "You were not automatically logged on to the remote data source. Please ask your administrator to verify the OAuth configuration. " would appear
Cause
The issue is caused by a defect in the product.
Resolution
This issue has been addressed in Client Version 2026.2.7
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening an incident for SAP Analytics Cloud?
- 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
- Getting Started with SAP Analytics Cloud
- Need More Help? Contact Support or visit the solution finder today!
Keywords
SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud, optimized , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem
SAP Knowledge Base Article - Public