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SAP Knowledge Base Article - PreviewSymptom
- When sending emails to multiple only one recipient receives emails, even when multiple recipients are added manually or via the "reply to all" button.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 1.0
Keywords
email functionality, ticketing system, multiple recipients, reply to all, email redirection feature, SAP Service Cloud Version 2, case management, email delivery issue, email configuration, email troubleshooting, recipient issue, email redirection , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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