3719387 - FSM Connector Functionality Works Partially After Roll-Out, Upgrade, or New Implementation

After a new implementation, upgrade, company rollout, or related system change, the FSM Connector functionality works only partially.

Typical observations include:

• /PACG* IDocs are generated and processed successfully in ECC/S4.

• No errors are visible in IDoc processing.

• However, results are not fully visible in FSM.

Example

• Service orders are replicated and visible on the FSM Planning Board.

• Related activities are missing in FSM.

• Object changes appear to be only partially synchronized.

• SAP Field Service Management (FSM)
• Proaxia Connector (PACG)
• ECC, S/4 HANA

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