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SAP Knowledge Base Article - PreviewSymptom
- A newly created status schema is not appearing on cases.
- Custom statuses are not visible in the status field when creating a new case.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
custom status schema, case type settings, sap sales and service cloud, status field, case creation, custom statuses not visible, case management, status schema assignment, sap service cloud version 2, troubleshooting status schema , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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