SAP Knowledge Base Article - Preview

3719569 - Determinations (Pre-Hook / Post-Hook) Are Triggered Only on Save and Not on UI Refresh

Symptom

• Determinations (Pre-Hook or Post-Hook) do not update fields when a related object is modified.  
• Updates occur only after manually saving the business object.  


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Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Determination, Pre-Hook, Post-Hook, Save Event, UI Refresh, Field Not Updating , KBA , CEC-CRM-CQP , Sales Quote for SAP Sales/Service Cloud , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-CZM-DTR , Determination for SAP Sales/Service Cloud , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , How To

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