SAP Knowledge Base Article - Public

3719733 - User delay to appear on the search bar in SuccessFactors.

Symptom

Users experience a delay of 30 minutes or more before appearing in the search bar after their creation.

Environment

SAP SuccessFactors HCM Suite

Cause

For Employee Central name fields, the current search behavior does not support real-time updates.

Resolution

An update will be implemented by our engineering team to support real-time updates. The update is planned to be delivered as part of the 1H 2026 release.

Below are the next release dates:

Preview: April 13 
Production: May 15 - 16

See Also

KBA 2385804 - Supported Fields for People Search in SuccessFactors.

Keywords

1H2026, People Search, user is not appearing in people search, users are not being shown, new user created, display name, INC17693192. , KBA , LOD-SF-PLT-SRH , Search , Product Enhancement

Product

SAP SuccessFactors HCM Suite all versions