SAP Knowledge Base Article - Preview

3719761 - Inline Images Not Visible in Case/Agent Desktop Note Card Timeline default view

Symptom

  • Embedded (inline) images are not visible in the standard timeline view.
  • Notes appear empty in the Interaction Log or Note Card.
  • Behavior occurs in:
    • Case Notes
    • Agent Desktop Timeline Notes


Read more...

Environment

  • SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2 

Keywords

SAP Service Cloud V2, Service Cloud Version 2, Case Notes, Agent Desktop, Timeline, Interaction Log, Note Card, Inline Images, Embedded Images, Rich Text, HTML Content, Preview Mode, Eye Icon, Images Not Visible, Empty Notes, Timeline Limitation, Expected Behavior , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.