3719796 - Missing Categories in Catalog Category Hierarchy – Only 30 Values Displayed although more have been defined

• For example, when creating or editing a Case, Interactions like Phone, Chat etc, the system does not display all categories configured in the assigned Category Catalog. 
• Example (dummy data):
  • Case Type: Premium Support Request
  • Category Hierarchy: Service Request
       └── Hardware
              └── Laptop Series X
                     └── [Multiple Subcategories]
  • Under “Laptop Series X”, more than 40 subcategories are configured in the Category Catalog.
• Observed Behavior:
  • Only the first 30 subcategories are shown in the dropdown.
  • The remaining configured subcategories are not visible in the initial list.
  • Users may assume categories are missing from the system.

• SAP Service Cloud Version 2
• SAP Sales Cloud V2

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