3719920 - Tenant recovery via BACKINT may stop due to delayed or missing BACKINT response

Symptom

During tenant recovery using BACKINT the recovery does not progress and eventually stops with errors similar to:

recovery could not be completed
Found service neither active nor starting for recovery

The issue may occur when executing:

RECOVER DATA FOR <tenant> USING SOURCE '<SID>@<SID>' USING BACKINT ('<backup_id>') CLEAR LOG;

HANA traces may show that the BACKINT response occurs significantly later than the recovery start timestamp.

Environment

SAP HANA DB Version 2.0

Product

SAP HANA, platform edition 2.0

Keywords

SAP HANA, BACKINT, RECOVER DATA, tenant recovery, system refresh, restore, recovery timeout, backup.log, nameserver trace, Veritas, recovery stopped, Found service neither active nor starting for recovery , KBA , HAN-DB-BAC , SAP HANA Backup & Recovery , Problem

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