3720176 - Incorrect planned cost calculation for staffed hours in the Plan Customer Projects app

• Within the Plan Customer Projects app, the planned cost calculation does not reflect the actual staffed hours for a role. Instead, it uses the planned hours.
• The issue occurs when a resource request is staffed with more hours than the planned amount (via external staffing) and the surplus hours are not accounted for in the cost calculation.

SAP S/4HANA Cloud Public Edition

1. Add a role with 1 hour demand; costs are calculated for 1 hour.
2. Staff the role in SPRM RM with 10 hours.
3. Observe that costs still reflect only the 1 hour demand.

In Plan Customer Project the "Planned Cost" value does not consider the overstaffed amount. Planned Cost is simply Supplied Cost + Unsupplied Cost.

So in the example above Supplied Cost would come from 10 hours of Staffed Effort and Unsupplied Cost would come from -9 hours (which is overstaffed greater than the demand hours).

The "Cost of Staffed Resources" value is available in app "Project Control - Professional Services Project" as a field under the Staffing tab.

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