SAP Knowledge Base Article - Preview

3720233 - Error during personal data collection step due to duplicate records in phone_info and email_info entities

Symptom

  • An error occurs during the Personal Data Collection (PDC) step when candidates attempt to submit their data.
  • Error message: "You are trying to modify multiple records with the same keys (email-type, person-id-external). Please review the data and try again."
  • Duplicate records are identified in PHONE_INFO and EMAIL_INFO entities during the onboarding process.
  • The error prevents candidates from completing the onboarding process, blocking the hiring process for multiple users.


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding 2511

Keywords

personal data collection, duplicate records, phone_info, email_info, onboarding error, submission error, duplicate keys, email-type, person-id-external, onboarding process, hiring process blocked , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

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