SAP Knowledge Base Article - Preview

3720328 - Unable to create Negative Loyalty Points in Customer Relationship Management 7.0

Symptom

Any situation where user wants to create negative points Loyalty points.

E.g.

  • Loyalty points are assigned to users upon purchasing products.
  • Users redeem loyalty points into vouchers.
  • Users return purchased products after redeeming loyalty points into vouchers.
  • SAP CRM Loyalty Management does not allow assigning negative points after voucher redemption.


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Environment

Customer Relationship Management 7.0

Product

SAP Customer Relationship Management all versions

Keywords

loyalty points, voucher redemption, product return, negative points, SAP CRM, loyalty management, sales order, points deduction, voucher issue, SAP Customer Relationship Management, loyalty points adjustment , KBA , CRM-LOY , Loyalty , Problem

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