SAP Knowledge Base Article - Public

3720454 - Send Reminder in Team View includes additional team members beyond those displayed

Symptom

When selecting the "More Manager Action" option and choosing "Send Reminder", the notification list expands to include more team members than those displayed in the Team View page for the manager. For example;

  • In Team View, the manager sees only 2 direct reports listed.  
  • However, selecting the "More Manager Action" option and choosing "Send Reminder," the notification list expands to include 10 team members.
  • Additionally, in the Learning module for managers, a warning message is displayed stating that 10 team members have overdue training. Send a Reminder

Environment

  • SAP SuccessFactors Learning

Reproducing the Issue

  1. Log in to the SuccessFactors system.
  2. Navigate to Learning.
  3. Select 'Team View'.
  4. Click "Send Reminder" feature from the 'More Manager Action' section.

Cause

The Team Members listed under the `Send Reminder` action accessible via the 'More Manager Action' option may include both direct and indirect reports. These users have overdue training.

Resolution

The "Send Reminder" feature accessible via the 'More Manager Action' option is specifically designed to allow managers to send reminders to all team members, including both direct and indirect reports, who have training overdue.

  • To verify overdue courses for a user, search the user and check the Learning sections or Assigned items list. 
  • To verify for Direct and Indirect Reports, Navigate to Learning Administration-> People -> Users, select the 'Manager' filter, and add the user ID. Then, select both Direct and Indirect Reports-> Search. This will provide a list of the manager's Direct and Indirect Reports. 

See Also

Keywords

direct reports,  indirect reports, send reminder, sap successfactors learning, overdue training, direct reports, indirect reports, learning profile, team view, reportingLevelsToDisplay, sap kba, overdue course notification, manager actions, learning administration, training reminders, reporting hierarchy, overdue learning, team hierarchy, overdue training alerts  , KBA , LOD-SF-LMS-ILX , Integrated Learning Experience , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-USR , User Entity , Problem

Product

SAP SuccessFactors Learning all versions