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SAP Knowledge Base Article - PreviewSymptom
While replying to ticket interactions, the "From" email field remains blank. sometimes the previous inbound e-mail is created by PDI.
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Environment
SAP Cloud for Customer
Keywords
from field blank, email reply, interaction, organizational unit email, ticket reply, email address determination, inconsistent email behavior. , KBA , LOD-CRM-SRP , Service Request Processing , Problem
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