Symptom
While scheduling an interview on the Interview Scheduling page, when the user enters the interviewer’s name and clicks on the “Find Availability” option, they encounter the following error message:
errorId = 8e770496-3183-45d6-b19e-bca8d4877692
fingerprint = c8b14c7fcc5547344218e56ff377137c9b36bde5
timestamp = 2026-02-25T08:50:21.030+0000
errorMessage = An application error occurred. Please try again later, or notify support (with the error information of errorID=8e770496-3183-45d6-b19e-bca8d4877692, timestamp=2026-02-25T08:50:21.030+0000, and the version information from the current screen) if the issue keeps occurring.
server = 31pc66bcf1046
versionInfo = Release: 2511.20260206090556
Server: 31pc66bcf1046
Timestamp: 2026-02-25T08:42:05.949+0000
This error appears immediately after attempting to retrieve the interviewer’s availability.
Read more...
Environment
SAP SuccessFactors Recruiting Management
Product
Keywords
successfactors, interview scheduling, find availability error, application error, interviewer availability, scheduling issue, outlook configuration error, teams configuration error, work tech error, error message , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview