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3720621 - Email Reminders not updated automatically when Start Date/Termination Date is updated in onboarding or offboarding email templates

Symptom

What happens to the email reminders when we change the start date (due date) during the onboarding process? 

Will the email reminder due date be automatically updated if the start date (due date) is changed? 

Sample Scenario:
When an employee is terminated, the task due date is set to the termination date, and the same date is reflected as the reminder due date in the EmailReminderState Object. However, when the employee’s termination date is subsequently updated, the offboarding process and the associated task due date are correctly recalculated and updated. In contrast, the reminder due date in the EmailReminderState object continues to retain the original termination date and does not get updated. 


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Environment

SAP SuccessFactors Onboarding

Product

SAP SuccessFactors Onboarding all versions

Keywords

Email Services, Email Template, Due Date, Due, Email Notification, Notification, Email Reminder, Reminder, EmailReminderState, ActivityId, Resend, Sent, Multiple, Incorrect Due Date, Automatic, Update, Start Date, Termination Date , KBA , LOD-SF-OBX-EML , Notifications , Bug Filed

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