Symptom
- Two-Factor Authentication (TFA) is not triggered despite setting up the RBA rule when logging in via a private/incognito browser within the scoped site.
- When the "AND" condition is set, TFA does not trigger unless both device and country change criteria are met during login.
- When the "OR" condition is set, the TFA verification screen is displayed repeatedly due to the "apikey" condition.
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Environment
- Customer Data Cloud
- Privacy & Safety (Consent, RBA - Risk-Based Authentication)
Product
SAP Customer Data Cloud all versions
Keywords
rba rule, tfa issue, two-factor authentication, private browser, incognito mode, device change, country change, api key condition, repeated tfa screen, risk-based authentication, authentication rule configuration, tfa not triggered, rba troubleshooting. , KBA , CEC-PRO-PNS , Privacy & Safety (Consent, RBA - Risk-Based Authentication) , How To
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