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3720884 - Email sent successfully but report not delivered to the recipient while scheduling

Symptom

  • The Email sent successfully, but the report was not delivered to the recipient.
  • The following error messages were recorded in the logs 
    CSISMTPClient::WaitForReply SMTPreply: 550 5.4.1 Recipient address rejected: Access denied
    CSISMTPClient::WaitForReply SMTPreply: 452 4.5.3 Requested action not taken: insufficient system storage 


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Environment

  • SAP BusinessObjects Business Intelligence (BI) Platform 4.x/2025
  • All Operating system

Keywords

bo logs, smtp server, email not delivered, office365 smtp, email relay, network traffic, ajs logs, bo email issue, smtp error, email delivery issue, bo configuration, bo smtp logs, bo direct communication, bo email relay, bo troubleshooting, bo intermittent issue , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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