3720950 - Error "Posting is only possible with a zero balance; correct document" in app Upload Customer Open Items

Symptom

Error "Posting is only possible with a zero balance; correct document" occurs when uploading file in app Upload Customer Open Items.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP S/4HANA Cloud Public Edition

Product

SAP S/4HANA Cloud Public Edition all versions

Keywords

Posting is only possible with a zero balance, Posting error, Zero balance, Correct document, Upload Customer Open Items, Tax amount, Gross invoice amount, G/L account items, SAP S/4HANA Cloud Public Edition, Item Amount, Default Fields in the Template. , KBA , FI-FIO-AR-2CL , Fiori UI for Accounts Receivable (Public Cloud) , Problem

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