3720950 - Error "Posting is only possible with a zero balance; correct document" in app Upload Customer Open Items

Error "Posting is only possible with a zero balance; correct document" occurs when uploading file in app Upload Customer Open Items.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP S/4HANA Cloud Public Edition

1. Navigate to the app Upload Customer Open Items.
2. Upload the file containing customer invoices.
3. The error message "Posting is only possible with a zero balance; correct document" occurs.

The sum of all item amounts does not equal the gross invoice amount.

In the Item Amount field, enter the amount to be posted to the G/L account in the invoice currency.

• If you enter a tax amount manually in the header, ensure that the sum of item amounts for all G/L account items equals the gross invoice amount minus the tax amount.

• If you do not enter a tax amount manually in the header, ensure that the sum of item amounts for all G/L account items equals the gross invoice amount.

The Tax Amount field is hidden by default in the Header Data section. For more information, see Hidden Fields in the Template.

Detailed information is available on the SAP Help Portal Upload Customer Open Items.

Upload Customer Open Items

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