3720973 - Workflow Triggers E-mail with Expired Survey Link

• Workflow triggers email containing expired Survey link, even after creating a new Survey version and retriggering a new email.
• Error message displayed when clicking on the Survey link: "Survey has expired."

SAP Cloud for Customer

1. Create a Satisfaction Survey with a certain validity period.
2. Associate the Survey with a Workflow rule and trigger the Workflow.
3. Receive an email containing the survey link.
4. Open the survey link after the validity period has expired:
   • The link displays a "Survey expired" message.
5. Create a new version of the Survey within a new valid period.
6. Retrigger the Workflow.
7. Receive a new email containing the survey link.
8. Open the Survey link
   •  The "Survey expired" message persists despite the new survey version being created.

• For the same business object and the same recipient, a new URL cannot be generated once the previous URL has been created.
• The backend logic does not generate a new URL if the valuation collection (Survey UUID, BTD Reference UUID, Recipient UUID) has already been collected once.

In order to generate a link with the new Survey version, a new business object or new recipient must be used for the backend to generate the updated URL.

survey expiration, workflow email, expired survey link, survey version, survey validity, survey URL, opportunity status, satisfaction survey, backend logic, valuation collection , KBA , LOD-LE-SUR , Survey , LOD-CRM-WKF , Workflow , Problem