SAP Knowledge Base Article - Public

3721005 - [Known Issue] Candidate's data collection status not updated in onboarding dashboard - Onboarding

Symptom

  • Data collection status on the onboarding dashboard shows incorrect status which base on current new hire start date.
  • The discrepancy occurs when the start date is updated during the New Hire Data Review (NHDR) step.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding 2H 2025

Reproducing the Issue

  1. Initiate onboarding from Recruiting (RCM) successfully; For example, candidate's start date is February 2, 2026.
  2. Log in to Onboarding dashboard, candidate's data collection task status is ''Overdue''.
  3. Begin the New Hire Data Review (NHDR) step.
  4. Update the start date from February 2, 2026, to March 20, 2026, during the NHDR step and submit to complete the step.
  5. Check the onboarding dashboard for the data collection status of onboardees, still displays ''Overdue'', which should be ''On Schedule''.
  6. Go to manage data check the process, go to ToAggregatedDetails, the data collection task due date still the previous start date, February 2, 2026.

Cause

This is a Known Issue.

Resolution

Product Engineering is investigating a solution.

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Workaround

  1. Configure a business rule to check the due date of aggregated details.
  2. Go to "Configure Object Definitions" page.
  3. Select "Object Definition" in the first dropdown menu.
  4. Select "Aggregated Details" in the second dropdown menu.
  5. Under "Save Rules for This Object," select the configured rule, save.
  6. Ensure that the responsible user for the New Hire Data Review task has the necessary Onboarding or Offboarding Object Permissions, Aggregated Details (view/edit permissions) and that the permission role assignment includes the external Onboarding user.

Rule example:

See Also

Keywords

KI2H2025, OBX-42410, data collection status, onboarding dashboard, hire date update, New Hire Data Review, aggregated details due date, SAP SuccessFactors Onboarding, discrepancy, overdue status, need attention status
, KBA , LOD-SF-OBX-DBD , Dashboard , Known Error

Product

SAP SuccessFactors Onboarding all versions