Symptom
Candidate receives the error message "Enter a valid email address" when filling out the I-9 Section 1 task in Onboarding and the error occurs specifically when the email address contains a "+" character.
Environment
SAP SuccessFactors Onboarding 2.0
Reproducing the Issue
- Candidate logs into SAP SuccessFactors Onboarding.
- Candidate fills out the I-9 Section 1 task using an email address containing a "+" character.
- The system displays the error message: "Enter a valid email address".
Cause
Expected Behavior
Resolution
- Ensure that candidates use an email address without the "+" character when completing the I-9 Section 1 task.
- Inform candidates that email addresses containing the "+" character will cause validation errors in the I-9 Section 1 form.
See Also
Keywords
email validation error, i9 form, section 1, sap successfactors onboarding, compliance tasks, email address format, plus sign, validation error, onboarding, sap onboarding, i9 section 1, Enter a valid email address , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public