3721030 - BYD2511 MX Cancelation of credit note

Users are unable to release a Customer Invoice or Cancellation Credit Memo in the Customer Invoicing work center.

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Open the Invoice Documents view.
3. Select All Invoice Documents From Drop Down.
4. Search for the Invoice Document DEF (DEF refers to the Invoice Document ID Indicating Cancellation Credit Memo which is also follow up document of ABC)
5. Click Edit, then select View All.
6. Navigate to the Document Flow tab.
7. Open the Invoice Document ABC (ABC Refers to the ID Indicating  Invoice Document created Initially)
8. Verify that follow-up documents DEF and GHI were created from ABC Original Invoice Document.
9. Check the Legal Approval status:
   ABC Original Invoice Document the status of Approval  is "Approved".
   DEF and GHI  is Available for Approval Process.
10. Attempt to release the follow-up cancellation document DEF.

The Legal Approval was requested for the Cancellation Credit Memo: DEF, hence it was not possible to release it.

Sample Scenario :
ABC is the Invoice Document Created Initially.
Consider Cancelation Credit Memo DEF, GHI, are Follow up Invoice Document of ABC.
ABC - Legal Approval status is "Approved".
Approval Process available for Invoice Document DEF and GHI.

Legal Approval needs to be requested for the Cancellation Credit Memo: DEF in order to request for Legal Approval, kindly follow the steps,

1. Go to Customer Invoicing work center.
2. Select Invoice Documents view.
3. Select All Invoice Documents.
4. Search for the document DEF.
5. Select it and click on Legal Approval button.
6. Select Request Approval.

Kindly Repeat the same steps for the Cancellation Credit Memo: GHI as well. 
On getting the Legal Approval from the legal authority the Cancellation Credit Memo can be Released.  

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