3721446 - Troubleshooting Single Sign-On (SSO) Configuration Issues in SAP Emarsys

• Users are unable to log in to SAP Emarsys using the initial owner (local admin) account.
• The login page does not redirect to SAP Identity Authentication Service (SAP IAS), and authentication fails before any SSO redirection occurs.
• Error message displayed: "Sorry, we could not authenticate you. Try again."
• Users encounter issues with email verification, preventing access to certain features such as "Management" and "Single Sign-On Setup".
• The SSO icon is not visible after logging into the portal.

SAP Emarsys Customer Engagement

sso configuration, login issue, sap ias authentication, email verification error, management feature inaccessible, single sign-on setup, authentication failure, IAS tenant, corporate user identities, SSO redirection error, activation credentials, email verification failure, IAS application setup, SSO troubleshooting, login page error, Emarsys portal , KBA , CEC-EMA-ACA , Account Administration , Problem