SAP Knowledge Base Article - Preview

3721520 - Self-registration issue for existing users in SAP Cloud Identity Services

Symptom

Users attempting self-registration in SAP Cloud Identity Services receive a success message stating
   "An email with a link to activate your account has been sent to..."
but no activation email is delivered when an account with that email address already exists in the system.


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Environment

SAP Cloud Identity Services

Product

Identity Authentication 1.0

Keywords

sap cloud identity services, self-registration issue, activation email not sent, existing user account, public user application access, forgot password, user registration, identity authentication service, sap btp abap environment, self-registration process, activation link, user feedback message, tenant text customization, security measure, exploit, second time, secondly, Single Sign-On (SSO), Silent Failure, Registration Not Completed, Stuck in Registration, Cannot Complete Signup, Email Not Arriving, Waiting for Confirmation, Onboarding Issue, New User, First-time Login, Repeat Registration, Multiple Attempts, Cross-application Access, Employee Self-Service, External User Access, Partner Onboarding, Customer Portal, B2B Access, Pending Activation, Registration Confirmation, Email Delivery Failure, Account Status, Text Localization, Message Template, User Communication, Transparency, Business authorization, user, Product Function, Integration, System Access for Workspace, Security, Change Default message, Message placeholder, Tenant text key, registerSuccess.emailSent key, Administration guidance, User confusion, Misleading behavior, Registration attempt detection, Email address validation, Account existence check, User regain access, Process dysfunctional, Business operations. , KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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