SAP Knowledge Base Article - Public

3721537 - Blank Screen in Signavio Hub When Switching from Process Manager

Symptom

I can access Signavio Process Manager, but when switching or directly accessing Collaboration Hub, it displays a blank screen.

Resolution

The issue of a blank screen in the Signavio Hub can arise from several potential causes. Here’s a step-by-step guide to troubleshoot and resolve the problem:

  1. Check Browser Compatibility: Ensure that you are using a compatible browser. Some browsers may not support the content displayed in the Hub.
  2. Disable Browser Add-ons: Temporarily disable any browser add-ons or extensions that may interfere with the Hub’s functionality, such as security add-ons or automatic translators.
  3. Clear Cache and Cookies: Clear your browser’s cache and cookies to eliminate any stored data that might be causing display issues.

Keywords

blank screen,  SPM, collaboration hub, hubswitch, browser compatibility, browser add-ons, cache, cookies  , KBA , BPI-SIG-HUB , SAP Signavio Process Collaboration Hub , Problem

Product

SAP Signavio Process Manager all versions ; Signavio Collaboration Hub all versions