3721548 - Service Call Visible in FSM Planning Board but Activity Not Created or Transferred from ERP

A service order is created in SAP ECC or SAP S/4HANA and successfully replicated to SAP Field Service Management Cloud.

On the FSM Planning Board:

• The service call (service order) is visible.

• However, no activity is displayed or assigned to the service call.

In standard scenarios, an activity is created and transferred together with the service order. In this case, the activity is missing.

• SAP Field Service Management (FSM)
• Proaxia Connector (PACG)
• ECC, S/4 HANA

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