Symptom
Using Android phone to access Career Site and apply to a job posting, the picklist dropdown values do not display when editing existing entry.
It also happens on iPhone when using Google browser, but it works fine in Safari.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Use an Android phone and access the Career Site
- Apply to a job posting
- Start filling out picklist fields
- Go back to picklist fields and attempt to correct or change the inputs
- Observe that dropdown values do not display or it appear briefly but quickly disappear
Cause
On mobile devices, the appearance of the software keyboard triggers a window resize event. This event listener incorrectly executes a "hide" function on active popups, causing the dropdown to flicker briefly before being dismissed.
Resolution
Engineering Team is already working on the fix in which deployment is scheduled on:
- Preview: March 10, 2026
- Production: March 12, 2026
See Also
3672988 - iOS Mobile issue with Reimagined Candidate Experience - Recruiting Management
Keywords
dropdown values, job application, android devices, mobile interface, mobile apply, picklist dropdown issue, PTCH-49236, RCM-155920, KI2H2025 , KBA , LOD-SF-RCM-MOB , Mobile Interface, Mobile Apply , Known Error
SAP Knowledge Base Article - Public