3721755 - Unable to find user in "Manage Substitute" list in my inbox - SAP S/4HANA Cloud Public Edition

Unable to find a specific SAP user in the "Manage Substitute" list in my inbox

SAP S/4HANA Cloud Public Edition

1. Navigate to "Manage Substitute" within the My Inbox application.
2. Attempt to add a substitute for workflow-related approvals.
3. Search for the SAP user with an active SAP ID.
4. Observe that the user is not displayed in the list despite having an active SAP ID.

The user ID is locked.

Unlock the user and have a try again.

manage substitute, my inbox, lock user , KBA , CA-INB-FIO , Fiori UI for My Inbox Application , Problem