3721884 - Unable to add credit memo in dispute case for manual journal entry addition

• Cannot add credit memo to the dispute case.
• Error message: "No item can be assigned to the dispute case."

SAP S/4HANA Cloud Public Edition

1. Create a service contract.
2. Generate an invoice from the service contract.
3. Create a dispute case manually by adding the invoice to the dispute case.
4. Create a credit memo with reference to the invoice.
5. Attempt to add the credit memo to the dispute case by selecting "Add Journal Entry Item".
6. Observe that the credit memo does not appear in the journal entries available for addition to the dispute case.

• Standard system behavior. Adding credit memo to the dispute case is not supported.

• Only the journal entry that corresponds to the credit memo as customer disputed object can be added.

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