SAP Knowledge Base Article - Public

3721898 - Assignment rule is not selecting layout for users of a specific role V2

Symptom

Assignment rule is not selecting layout for users of a specific role

Environment

Source: portal
Type: Productive System
System ID/Name: CLOUD / my1001619.us1.crm.cloud.sap
Product version: SAP Sales Cloud and SAP Service Cloud Version 2 1.0
System managed by: SAP Cloud Tenant
Install base item: my1001619.us1.crm.cloud.sap
Sold product: CUSTOMER ONDEMAND

Reproducing the Issue

  1. Log into tenant
  2. Open adaptation mode
  3. See Layout is 'Main Layout' - this should be custom layout

Cause

The assignment rule is configured with "Match All," which evaluates to true only when all role entries satisfy the defined condition. This configuration caused the issue.

Resolution

Instead of "Match All," each condition in the assignment rule should be configured use "Match Any" 

Keywords

KBA , CEC-CRM-CZM , Customization for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0