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SAP Knowledge Base Article - PreviewSymptom
You notice that after creating a sub case, the email interactions from the main case are not automatically copied over to the sub case.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Case, Main, Main Case, Sub, Sub Case, Email, Interactions, Email Interactions, Copied, Copy, Carried, Automatically, Create, Creation, V2, Version 2, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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