SAP Knowledge Base Article - Preview

3721958 - New Premise is created on the C4C when updating an existing Premise on the IS-U

Symptom

After updating a premise on the IS‑U system, the updated data is replicated to C4C. However, instead of updating the existing premise, the system is creating a new one, which is not the expected behavior.


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Environment

  • SAP Cloud for Customer
  • SAP Cloud for Customer Integration with Utilities

Product

SAP Cloud for Customer core applications all versions ; SAP Cloud for Customer integration with SAP S/4HANA all versions

Keywords

C4C, ISU, Communication System, Utilities, Duplicate Records, Duplicate, New Premise, Premise, Update Premise. , KBA , LOD-CRM-IND-UTL , Utilities , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , How To

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