SAP Knowledge Base Article - Public

3721973 - Email Notifications retaining outdated attachments - Onboarding 1.0

Symptom

The triggered email notifications are sending older versions of the attachments instead of the latest versions.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Login to the system.
  2. Navigate to Onboarding 1.0.
  3. Search for the email notification that needs updated attachments
  4. Remove old files and update attachments via "Attach forms to email" in Edit settings 
  5. Send the email notification 
  6. Audit Trail in the Mail Queue shows outdated attachments are sent instead of the recent updated file.

Cause

Resolution

Deactivate the existing notification, and configure a new one with the new attachments.

See Also

Keywords

email notification, pdf attachment, sap successfactors onboarding, onboarding 1.0, notification issue, multiple attachments, email settings, forms to email, cache refresh, database refresh , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions