Symptom
The triggered email notifications are sending older versions of the attachments instead of the latest versions.
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Login to the system.
- Navigate to Onboarding 1.0.
- Search for the email notification that needs updated attachments
- Remove old files and update attachments via "Attach forms to email" in Edit settings
- Send the email notification
- Audit Trail in the Mail Queue shows outdated attachments are sent instead of the recent updated file.
Cause
Resolution
Deactivate the existing notification, and configure a new one with the new attachments.
See Also
Keywords
email notification, pdf attachment, sap successfactors onboarding, onboarding 1.0, notification issue, multiple attachments, email settings, forms to email, cache refresh, database refresh , KBA , LOD-SF-OBD-EML , Emails and Notifications , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public