3722050 - Admin cannot withdraw employee from class scheduled via a Program

Users enrolled in a class via a scheduled program cannot have their registration status changed to "Canceled".

Error message displayed: "The System Cannot Update the Registration Status of *User* as they have Registered to the Class via Program".

SAP SuccessFactors Learning

1. Create a Scheduled Program >
2. Add a Class to the Program >
3. Assign the Program to a User >
4. At Learning Activities > Classes > search for the program's class and open its record >
5. Navigate to the Registration tab >
6. Select the three dots "..." next to the user enrolled in step 3 >
7. Click on "Edit" >
8. Attempt to change the Status to "Canceled" and add a Withdrawal Reason >
9. Click on "Save" >
10. Observe the error message: "The System Cannot Update the Registration Status of *User* as they have Registered to the Class via Program".

Currently, our system does not support withdrawing an employee from a class that was assigned via a scheduled program.

Our Product Management team is considering this feature as an enhancement for future releases, and it is on our long-term development roadmap. However, there is no timeline on when this will be available.

In the meantime, it is possible to use one of the following workarounds:

1. Create a custom program for the individual with the new classes tailored for them >
2. Assign a fake credit and attendance for the existing class, and ask for the user to attend a similar class instead.

We recommend setting this KBA as a favorite to receive notifications about any updates (for instructions on how to do this, please see KBA 2171560).

KBA 2171560 - How to mark a KBA or SAP Note as a favorite and get notified when it is updated

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