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3722074 - Contact is Receiving Multiple Identical E-mails from Sales Campaign

Symptom

In C4C Target Groups, Contacts can have relationships to multiple Accounts. If the related Contact have its e-mail address maintained on more than one Account/Contact details, the Sales Campaign execution results in the same e-mail address receiving multiple identical e-mails.

It is desired to know if there is a way in C4C to deduplicate recipients by e-mail address (or by a unique recipient key) so that only one e-mail is sent per unique e-mail address during Campaign execution, even if the Contact's e-mail is included in multiple relationships.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

campaign, email, e-mail, mail, target groups, tg, marketing, account, customer, sender, recipient, receiving, received, receives, inbox, spam, junk box, incoming, inbound, outbound, showing, shown, shows, show, display, displaying, displays, displayed, appear, appears, appearing, appeared, C4C, deduplicate , KBA , LOD-CRM-MKT-CAM , Campaigns , Problem

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